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Redesign Excitement Distraction Disorder (REDD) may not be recognized by clinical professionals, but it’s a real thing. And anyone who has worked on a website redesign or redevelopment can easily spot the symptoms.
It starts with enthusiasm and excitement about the possibilities for what’s to come. It’s then followed by a need to air all grievances and frustrations with the current system in place; and lastly, a feeling of anxiety as the final deadline approaches.
In addition, throughout the entire process, there is a consistent feeling of a need for new and more content which often contributes to anxiety and a feeling of being overwhelmed.
With all the commotion and excitement surrounding such a large undertaking and a defining moment of transition for organizations, how do you keep your eye on the prize and not succumb to the symptoms of REDD?
It may sound simple, but at Genuine, we make sure that our clients keep two things top of mind: business objectives, and, more importantly, target audience.
At the beginning of a project, one of the first activities encountered is aligning on business objectives and success factors. You answer critical questions such as “What does our organization want to achieve in the next three years? Five years?” “How do we deliver the best experience for our users?” and “What do they need that we aren’t delivering today?” Yet, somehow throughout this whole process, we tend to lose sight of objectives, despite their role as a foundational element to the project.
Prior to attending meetings related to your website redesign, or as you are entering a new phase in the project, make sure that business objectives are reviewed with all participants, new and old. Make a point to have all objectives visible to ensure they’re not overlooked. In fact, have them printed on a poster or write them on the whiteboard. Whenever there’s a tough decision to be made, use your objectives as a guiding light so the decisions you are making support the larger effort and remind you of why you started the project in the first place.
Keeping business objectives top of mind isn’t the only thing you can do to cure or prevent REDD. Prioritizing your users and always bringing it back to your audiences will help alleviate REDD symptoms.
Audiences become especially important when talking about content – either for a redesign or just content creation in general. However, at times, the notion that “Content is King” can propel everyone into an unnecessary frenzy thinking that they need to produce pages and pages of copy. I’m not saying you don’t need content, but you do need the right content. Now, how do you determine the right content and the appropriate amount? You guessed it: remember your business objectives and your audiences!
A wise man once told me, “You don’t want to create audiences for your content, you want to create content for your audiences.” Not only should you jot that down, but you should note that prioritizing audiences not only makes content creation more efficient, but it can also help make sure you’re developing a strong personalization strategy.
So, while REDD may seem scary at first, just know that keeping your business objectives and audience groups in plain sight can help cure REDD. Business objectives and audiences help teams stay focused as they work towards a common goal.
All that being said, there may be some side effects to these two antidotes, which could include: effective content, an increase in KPIs and conversions, faster decision-making processes, sprint efficiency, and increased customer loyalty.
Source by Sitecore Solution Partner, By Jill Grozalsky, marketing strategist at Genuine.
