Application Support

Our application management team will allow your company to focus in day-to-day core business activities. We provide 24X7 availability, maintenance and monitoring for time-critical applications. Using the same approach allows us to provide highly cost effective and rapid implementations based on customer needs.

Application Management Services that can offer the full scope of services like development, implementation and ongoing management. We offer a robust and industrialized approach for both new and existing applications across a variety of platforms and technologies.

Our Application Management service includes

Bug fixes

Enhancements

Documentation

Remote database administration

Performance tuning

Support Desk with dynamic strength instead of fixed strength

On Demand Support Services with no fixed cost components

Support across technologies to reduce multiple support groups

Our Onsite/Offshore model is ideally suited for our clients for all the application management projects. Onsite team is available round the clock for emergencies. Offsite team takes care of cost effective routine maintenance, enhancements and documentation.

01

Help Desk

Single Point of Contact (SPOC) for end user
Incident Management
Handle Easier "How to Request". Functions include Reset password, Set PIN # for Secure ID, Set Printer.

02

Operation Support

24 x 7 Support

Scheduling
Application Monitoring
Reset / Return of jobs

System DBA & Administrator support
Disk Storage
Application Availability
Migrate code to Production

03

Maintenance Support

High Priority Incident Management

Reconfigure application
Root Cause Analysis
Data/Transaction Loss recovery

Code fixing and interaction with level 2